Social Learning Handbook 2014

The Next Generation of Workplace Learning Practices in the Age of Knowledge Sharing and Collaboration

Although social learning is something that we have always done, it  has often been  ignored or misunderstood by the training industry. Now, however, the proliferation of social tools makes this a powerful way to improve workplace performance. When we consider what social learning means inside an organization, it’s not just adding social media to instructional programmes or letting people interact with one another. It’s more about helping people learn from one another as they work together – enhanced by collaborative enterprise social tools. Learning in today’s networked workplace is not just being trained to do a task, but about learning with and from one another as we face new challenges. In the connected enterprise there is a new role for HR, OD, and L&D  departments. This book looks at some of the key ways that organizations can start to support social workplace learning.

How to purchase the Handbook

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- See more at:
  • About Jane Hart
  • About Harold Jarche
  • About the Social Learning Handbook 2014
  • Additional resources
    • Online list of references
    • Social Learning Practitioners Programme

1 – The changing world of work and learning

  • Introduction
  • How the Social Web is impacting the way we learn
  • How the way people prefer to learn is changing
  • 5 key features how high performing knowledge workers like to learn
  • The Social Learning Revolution
  • The emergence of the Social Business
  • The new work of the L&D Department
    • Workforce collaboration
    • Professional learning
    • Training/E-Learning
    • Connected Learning
  • A word about social learning platforms
  • Summary
    • 5 Rs of Social Learning
    • New roles and skills for L&D professionals

2 – Social learning in work teams

  • Social collaboration
  • Learning to share, sharing to learn
    • Why share?
    • Why do some people not share?
    • How can we help people share?
    • Practical tips to support sharing within work teams
    • What stops people sharing?
  • Working out loud
    • What is working out loud?
    • What does working out loud look like?
    • Practical tips to support narration of work.
  • Social performance support
    • Practical tips to support social performance support
  • Collaborative knowledge building
    • Uses for a team collaborative content hub
    • Practical tips to support collaborative knowledge building
  • Purposeful collaboration
    • Practical tips to support collaborative working in teams

3 – Online communities in the workplace

  • Types of online community
    • Community of practice
    • Learning community
  • Planning an online community
    • Community purpose
    • Business success metrics
    • Community features and functionality
    • Community ownership
    • Community management
    • Community guidelines
    • Practical tips to support the planning of a community
  • Launching an online community
    • When do you launch?
    • Soft launch
    • Viral launch
    • Official Launch
    • Launch plan
    • Practical tips to support the launch of a community
  • Maintaining an online community
    • Some ideas how to keep your community vibrant
    • Centralize your community around your events
    • Engage senior leaders
    • Reward participation
    • Celebrate community milestones and successes
    • Be patient!
    • Practical tips to support an online community
  • Measuring the health and success of a community
    • Community Numbers
    • Community Activity
    • Lurking
    • Business value
    • The Feel Good Factor
    • Community Longevity
  • The role and skills of a community manager
    • Role of the community manager
    • Activities of the community manager
    • Dealing with issues
    • Weeding your community
    • Skills of the community manager
    • The right title
    • Practical tips to support the community manager
  • Enterprise Community Management

4 – Connected learning activities

  • Online social learning workshops
    • 5 principles of online social workshops
    • Using an Enterprise Social Network
    • How online social learning workshops compare to MOOCs
    • Practical tips for offering an online social workshop
  • Backchannel learning
    • What is a backchannel?
    • Using the backchannel in learning events
    • Practical tips for backchannel learning
  • Live online discussions.
    • Incorporating a live online chat into a real-world event
    • Practical tips for setting up and running a live online chat
  • Tiny Training (aka Micro-Learning)
    • Tiny Tips
    • Tiny vocabulary
    • Tiny instructions
    • Tiny facts
    • Tiny Polls & Feedback
    • Practical tips for setting up Tiny Training
  • Pop-Up Learning (or Employee-to-Employee Learning)
    • Practical tips to support pop-up learning
  • Continuous connected learning activities
    • Formats
    • Topics
    • Practical tips for planning your schedule of activities
  • Social Onboarding
    • Using the ESN for social onboarding
    • Practical steps to supporting social onboarding
  • Social Mentoring
    • What is social mentoring?
    • Practical tips for adopting a social mentoring approach

5 – Becoming a social learner

  • Seek > Sense > Share
    • Why is social learning important?
    • How does PKM relate to social learning?
    • What is the value of PKM?
    • How do I start?
  • The networked individual (seeking)
    • What are information- and knowledge-seeking methods?
    • How are networks different?
    • How can I contribute to knowledge networks?
  • Adding value through sense-making
    • What value can you add?
    • What are some examples of sense-making?
  • The power of cooperation (sharing)
    • How can we cooperate?
    • What is discernment?
    • How can I put this together?
  • The Connected Enterprise
    • Teams are for sports, networks are for knowledge work.
    • Preparing for the future of work


  • Appendix 1: A quick guide to social tools
  • Appendix 2: Alphabetical list of tools mentioned in the Handbook
- See more at:
    Enrique Rubio

    Enrique Rubio

    Reflexiones sobre aprendizaje, tecnología y sostenibilidad